Support

Support when you need it

At Analox, support is designed to be straightforward, responsive, and grounded in real expertise.

We know that when systems are in use, reliable support isn’t optional, it’s essential. Our team focuses on providing clear, practical guidance to help keep your operations running without disruption.

Everything we do is aimed at helping you work with confidence. To make that easier, we’ve brought together a range of support options and resources, so you can quickly access the help that best fits your situation.

EMERGENCY CONTACT ONLY

Please note that this out-of-hours line is for emergencies only.

0800 211 8160 (UK and rest of the world)
(855) 711 4994 (US)

Analox are by your side 24/7/365. In the event of an emergency such as a gas alarm, please call us on the numbers above and one of our out of hours emergency response team will be able to assist you.

I need to contact someone (human support)

The Analox customer support team is available to answer any of your technical questions at support@analoxgroup.us

UK Phone: +44 (0)1642 711 400
Working hours (8am to 5pm Monday – Thursday, 8am to 3pm Friday)

US Phone: (714) 891 4478
Working hours (8am to 5pm Monday – Thursday, 8am to 3pm Friday)

To help us respond quickly, please include the product name, serial number, and a brief description of the issue where possible.

Our support team will review your request and respond as soon as possible.

For safety-critical issues, please use the emergency contact details above.

I want to fix this myself

If you’d rather take a hands-on approach, we offer a range of self-service resources to guide you through common tasks and issues.

Our video support hub includes step-by-step walkthroughs covering installation, calibration, routine maintenance, and common fault indicators. It’s a useful starting point for setup questions, calibration checks, or non-urgent troubleshooting.